Your health data deserves careful handling.

1. Who we are

Wasfa Diagnostic Centre provides diagnostic imaging, laboratory, report access, and related patient support services from Jhelum, Punjab, Pakistan.

2. Information we collect

Depending on how you use our services, we may collect:

• Identity and contact details such as name, MRN, phone number, age, gender, address, CNIC where applicable, and email.
• Patient record information such as tests advised, checkups, fee received, fee due, visit dates, references, and received-by details.
• Diagnostic report metadata and report files made available through the patient portal or app.
• Authentication data required to sign in, maintain secure sessions, and protect accounts.
• Technical data such as device/browser type, IP-derived security signals, and basic logs needed for security, abuse prevention, and troubleshooting.

3. How we use information

We use information to:

• Provide diagnostic services, patient records, and report downloads.
• Authenticate patient portal or app users and keep accounts secure.
• Communicate with patients about reports, support, or service-related needs.
• Maintain accurate clinical, administrative, billing, and operational records.
• Detect abuse, protect patient information, and improve service reliability.
• Meet legal, regulatory, medical, accounting, and audit obligations.

4. Report access and storage

Diagnostic report files are stored securely and made available only to authorized users linked to the relevant patient record. Report downloads may use short-lived secure links so files can be accessed without exposing permanent public URLs.

5. Sharing of information

We do not sell patient information. We may share information only when needed to provide care, operate our systems, comply with law, support authorized staff workflows, or work with trusted service providers who help host, secure, or maintain our digital services.

6. Security

We use authentication, access controls, secure storage practices, and role-based restrictions to reduce unauthorized access. No digital system is completely risk-free, but we work to protect patient information with reasonable technical and organizational safeguards.

7. Data retention

We retain patient and diagnostic information for as long as needed for medical, legal, regulatory, audit, billing, and operational purposes. Retention periods may vary depending on the type of record and applicable requirements.

8. Your choices and requests

You may contact Wasfa Diagnostic Centre to request help with account access, correction of inaccurate administrative details, report access issues, or data-related questions. Some medical and billing records may need to be retained where required by law or clinical recordkeeping standards.

9. Children and family accounts

A patient account may be used by a parent, guardian, caretaker, or family account holder to access records for authorized patient profiles. Users are responsible for keeping login credentials confidential and using access only for patients they are authorized to manage.

10. Medical disclaimer

Digital report access is provided for convenience and record review. It is not a replacement for consultation with a qualified healthcare professional. Patients should discuss diagnostic results with their doctor or healthcare provider.

11. Contact

For privacy questions or support, contact Wasfa Diagnostic Centre at wasfadiagnostic@yahoo.com, +92 346-7122225, or visit Major Akram Shaheed Road, Azizabad, Jhelum, Punjab, Pakistan.

12. Updates

We may update this Privacy Policy when our services, systems, or legal requirements change. The latest version will be available on this page.